1. What are the delivery options?
Malaysia and Singapore orders: We ship via GDex. Shipping to Malaysia will take 2-3 business days while shipping to Singapore will take 5-7 business days.
International orders: We ship via FedEx. Your package will arrive in 14-18 business days. Each package may be subject to customs clearance procedures, which could cause delays beyond the scheduled time frame.
All orders placed on our website will be processed the following business day. Orders placed during Friday to Sunday will be processed on the nearest Monday.
During peak season, the delivery period is expected to take longer. Please note that we’re not responsible for any courier’s delay in shipping out your package.
2. Will I be charged customs and import duties for my order?
The calculated shipping fees at checkout do not include potential customs and import duties. If taxes and/or duties are incurred for your package, you will need to cover the fees before the delivery can proceed. If you’re not ordering from Malaysia or Singapore, do check with your local customs office before placing an order.
Countries without customs and import duties: Malaysia, Singapore.
3. Will my package be tracked?
All orders placed on our website will be tracked. When your package is ready to be shipped, we’ll send you a shipment confirmation email with the respective tracking information, so you can track your order online. Do note that it can take a few days before the tracking information is made available.
4. How much does shipping cost?
Penisular orders: RM 8, Free shipping for orders above RM 100
Sabah, Sarawak orders: RM 10, Free shipping for orders above RM 170
Singapore orders: RM 30, Free shipping for orders above RM 400
International orders: RM 300 flat rate per order